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 Quality policy.

  Professional Internet service delivery in South Africa.


Quality Policy

MitWeb will provide the highest quality products and services to its customers. We are committed to working in partnership with our customers to provide Internet and Intranet solutions that best satisfy their needs, earning their trust, and serving them ethically with respect for their role in society.


Quality Principles

Our People

    Our people are well trained and educated, qualified, and will perform at a leadership level.

    Our people will know what is expected of them and what their goals and objectives are. They will have the means of measuring their performance and sufficient authority and resources to affect the outcome.

    Internal communications will provide all of our people with the information they need in order to perform at a leadership level.

Our Customers

    We will know and understand our customer's requirements and expectations.

    The customers' requirements and expectations will define and drive the development and implementation of our services.

    We will work for our customers in ways that earn their respect and trust.

    We are an integral part of the information technology process and we will fulfill our role responsibly and ethically.

    We realize that we are in this business to serve the needs of our customers. We will do this in ways that support our quality goals.

    We will continually aim and strive to attain 100% customer satisfaction


 

Our purpose is to assist in significantly improving the competitive performance of organisations through the delivery of Internet professional advisory services.

 
  Developed in association with Erasmus & Associates